TripSight
Your agentic AI for an exceptional customer experience. TripSight automates offline corporate travel requests from Email, Slack, Teams and WhatsApp, reducing multi-hour request-to-book TAT to minutes. Travel agents go from 172 clicks per request to one.
What is TripSight?
TripSight is Infarsight's agentic AI delivery accelerator for corporate travel booking operations. It processes offline travel requests via email, Slack, Teams and WhatsApp, automating policy checking, GDS querying and booking confirmation. Request-to-book time: 23 minutes to 3.4 minutes. Agent clicks per booking: 172 to 1. Deployed for TMCs, corporate travel teams and OTAs with GDS integration across Amadeus and Sabre.
Corporate Travel Agents Click 172 Times, Spend 15–20 Minutes Per Quote and Juggle Multiple Systems.
Every travel request that arrives by email, WhatsApp or Slack kicks off a manual chain, login to email, assign to agent queue, identify customer type, open GDS, fire commands, copy-paste itinerary, search templates, write quote, await confirmation. That is the status quo TripSight replaces.
Multiple quote iterations
Multiple quote revisions lead to back-and-forth emails. Every revision requires the agent to re-open GDS, re-fire commands and re-assemble the response manually.
Limited resources and backlogs
Teams stretched thin handling high volume requests build backlogs that jeopardise SLA. During peak season, the gap between demand and capacity becomes a revenue risk.
Data in different systems
Agents perform alt-tab constantly, collecting data from GDS, CRM, email and hotel systems in separate windows. Every system switch adds time, adds error risk and fragments the customer view.
Revenue lost to slow turnaround
In a bidding situation, the first quote wins. When agents take 15–20 minutes per quote, clients turn to competitors. The cost of slow TAT is not just operational, it is direct revenue leakage.
From Inbox Chaos to Structured, Automated and Bookable Corporate Travel Workflows.
AI-powered email understanding
Advanced AI reads and interprets travel requests in emails like a human, accurately identifying destinations, dates, passenger count, class of service, preferences and any special requirements. Handles acronyms (DXB to MCT), spelling errors (rnd trip → round trip) and ambiguous phrasing without agent intervention.
Workflow engine and travel policy compliance
The rule engine ensures compliance with corporate travel policies, applies GDS-negotiated deals and leverages customer profiles for personalised, cost-effective bookings. Policies configured once, applied automatically across every request, every time.
Auto-pilot and co-pilot modes
Auto-pilot activates for high-volume requests, quotes, bookings, date changes, cancellations and refunds, sending responses directly to customers without agent involvement. Co-pilot mode assigns to agents for review before sharing, ensuring speed with control. Managers choose which workflows go fully automatic.
Pre-trained request-to-book scenarios
100 scenarios pre-trained out of 456 total, covering one-way, round-trip and multi-city flights; single and multi-pax; preferred airline, class of service, seat preference, meal preference, baggage, special needs and policy adherence. Hotels, car, visa and all-services combinations ready out of the box.
Digital Cockpit for managers
Command center to view response times and SLAs, customer satisfaction scores, agent performance, channel volumes and ticket throughput in real time. Managers see the full picture without asking agents for status updates.
Multi-channel intake, email, Slack, Teams, WhatsApp
TripSight works inside the tools agents already use. Requests from any channel are captured, classified and processed through the same automation layer. No new system to learn. No change management required for agents, the intelligence is invisible.
From 23 minutes per email to 3.4 minutes. Backlog eliminated.
Built for enterprise data requirements.
End-to-end encryption
All data encrypted in transit and at rest. SHA-256 encoding and data encryption at rest across all customer data stores.
IP whitelisting and SSO
Secure login using SSO, IP whitelisting for network-level access control and JWT authentication for API integrations.
GDPR compliance
Data vault for customer data, sensitive data masking and GDPR-compliant processing. Built for regulated enterprise travel environments.
Seamless app connectivity
Connects to Amadeus, Sabre, Travelport, Zendesk, Freshdesk, Salesforce, ServiceNow, Zoho, Jira, Slack, Teams, Gmail, Outlook and more, without replacing existing tools.
Ready to take TripSight for a test drive?
We start with a request-to-book workflow audit, mapping your current email volumes, average TAT and highest-cost manual steps, then show you exactly what automation covers from day one.
Book a TripSight Demo →