Company · About Us

Built for operations.
Accountable for outcomes.

Infarsight is a global AI operations technology company. We connect enterprise systems with AI to run operations faster and protect revenue, embedding engineers, building production systems and staying accountable for the outcomes those systems deliver.

Founded 2014 · Princeton, NJ USA · UAE · IndiaTravel COEMobility COE
10+
Years of operational delivery
30+
Enterprise clients globally
91.2
Net Promoter Score
7+
Average client tenure (years)
Our story

From automation services
to AI operations.

Infarsight was founded in 2014 in Princeton, New Jersey with a single conviction: the gap between enterprise data and operational decisions was costing businesses far more than they realised, in revenue lost to slow responses, in costs accumulated through reactive operations, and in teams burning capacity on work that technology should be doing.

We started by building intelligent automation programmes for travel and hospitality enterprises, embedding engineers directly into operational teams, learning where the exceptions live, understanding how operations actually work versus how requirements documents describe them. Over a decade, we expanded across Mobility, Ports and Logistics, developed proprietary delivery accelerators, invested in platform companies and built two industry Centers of Excellence.

Today we architect and deploy Agentic AI systems that connect existing enterprise systems, helping operations, data and engineering teams detect issues faster, make timely decisions at scale and run without the manual coordination overhead that constrains growth.

"We lead with data, act with purpose, build with scale in mind."

Sanjeev Sethi — Founder & CEO, Infarsight

Our journey — 11 years of building
2014

Founded in USA

Princeton, New Jersey — Infarsight Ideation Inc. established with a focus on intelligent automation for enterprise operations.

2015

Travel vertical

First Travel practice and enterprise clients. Embedded in TMC and DMC operations across the Middle East and North America.

2016

Regional expansion

Strategic investment and expansion across the GCC region. Travel operations programmes scale across Saudi Arabia and UAE.

2018

Intelligent Automation practice

200+ automation programmes launched. UiPath, Power Automate and Appian practices formalised across Travel, Hospitality and Ports.

2020

Data Engineering practice

Databricks and Microsoft Fabric partnerships established. Condense data platform concept begins.

2021

Ports vertical

Ports & Logistics practice launched. Adani Ports & Logistics and Ports America engaged as flagship clients.

2022

Agentic AI practice

LLM-powered operational agents in production. Decision Intelligence and Digital Twin programmes formalised.

2023

UAE office launch

Middle East HQ opened in Dubai. Regional delivery footprint expanded to support GCC-based enterprise clients.

2024

Delivery Accelerators launched

Condense, TripSight, TaskSight and AssetSight released as deployable products. TripSight 3.0 launched at tripsight.ai.

2025

Mobility COE India

CommandSight and DecisionSight released. Bosch MPS strategic partnership formalised for global mobility programmes.

How we work

Three engagement models.
One accountable team.

MODEL 01

Embedded Team

When you need engineering depth inside your ops team. Infarsight engineers attend your standups, own your systems and ship alongside your team, every day. Not a vendor, a member of the team.

Best for: growing operations teams, digital transformation programmes
MODEL 02

Center of Excellence

When you need a dedicated engineering capability unit. A fully managed CoE, engineers, architects and QA, running long-term platform programmes with full governance, documentation and knowledge transfer.

Best for: enterprise-scale programmes, capability building mandates
MODEL 03

Outcome-Owned Delivery

When you need a defined result, not a team on retainer. Fixed-scope engagements with defined outcomes, we own the system, the quality and the operational result. Measured in decisions automated and outcomes achieved.

Best for: accelerator deployments, defined automation programmes
Credentials

Verified partnerships and operational track record.

CERTIFICATIONS
  • ISO 27001:2018 — Information Security Management
  • ISO 9001:2015 — Quality Management System
  • ISO 14001:2015 — Environmental Management
TECHNOLOGY PARTNERS
  • Microsoft Solutions Partner
  • Databricks Technology Partner
  • Optimizely Partner
STRATEGIC PARTNERS
  • Bosch Mobility Platform & Solutions
  • Zeliot — IoT & Telematics (invested)
  • Condense — Zeliot real-time data platform (Infarsight investment)
CLIENT METRICS
  • 91.2 Net Promoter Score
  • 85% Employee retention
  • 7+ year average client tenure
  • 200+ team members and 4 proprietary IPs
Notable clients · includes clients from portfolio companies
Hyatt Hotels & ResortsPorts AmericaAdani Ports & LogisticsAmadeusTrisept SolutionsBoschVolvoAshok LeylandEicherRoyal Enfield

"Partnering with Infarsight has been a game changer for us. Their automation capabilities have not only streamlined our processes but also fuelled innovation, allowing us to bring new solutions to market faster than ever. Their approach has truly accelerated our digital transformation, driving both efficiency and growth."

Anderson Hernandez — SVP Contact Centers & Operations, Hyatt Hotels & Resorts · 91.2 NPS

Ready to run your operations with AI?

We begin with an Operational Intelligence Assessment, mapping your systems, identifying decision gaps and designing the architecture that connects data, decisions and outcomes.

Book a Consult →