TaskSight

Fragmented handoffs

Tasks bounce between email, WhatsApp, spreadsheets and calls. Nothing is tracked. Accountability disappears the moment a booking is confirmed. Every handoff is a potential failure point, invisible to everyone except the person who dropped the ball.

Invisible exceptions

Service failures, supplier delays and missed SLAs go undetected until a customer complains. Reactive management is the default. By then, the operational window to recover has passed, and the cost is already a customer experience problem.

No operational control

Operations managers have no real-time view of what is outstanding, overdue or at risk. Decisions are made on memory, not data. Status updates require phone calls. Shift handovers require tribal knowledge. Performance is reviewed in reports, not acted on in the moment.

Workflow orchestration

Configurable workflow templates for every post-booking service type. Triggers, conditions, parallel tasks and approvals, no code required. Templates encode the operational intelligence for every service: hotel, tour, transfer, airline, group booking.

Task management

Intelligent task assignment by role, skill and current workload. Deadline tracking, priority queues and completion verification across teams and suppliers. Every task has an owner, a deadline and a status, visible to everyone who needs to see it.

Exception and alert engine

Real-time monitoring of SLA breach risk across every active task. Automated escalation trees route exceptions to the right human at the right time, before the customer notices, not after they complain. Every escalation carries full operational context.

Supplier coordination

Supplier task portals for hotels, transfer providers, guides and airlines. Two-way status updates eliminate check-in calls and chasing emails. Suppliers confirm, update and flag exceptions directly in the system, no more WhatsApp chains between coordinators.

Customer communication

Automated, personalised pre-trip and in-trip communications triggered by operational events, not scheduled blasts. Reminders, updates, disruption notifications and service confirmations dispatched at the moment they are operationally relevant.

Ops intelligence dashboard

Live operational KPIs, task completion rates, SLA adherence, exception volumes, team productivity and supplier performance scores, updated in real time. Managers see the full picture without asking for status updates.

Tour Operators

• Auto-create supplier task lists on booking confirmation
• Track visa, documentation and pre-departure checklist completion
• Guide assignment and briefing workflows managed automatically
• Amendment requests handled across 10+ supplier systems simultaneously
• SLA dashboards for voucher issuance and supplier confirmations

Airlines and Ground Ops

• Post-booking seat, meal and ancillary fulfilment workflows
• Disruption response task orchestration, rebooking, hotel, transfers
• Ground crew task assignment from live flight status events
• IROPS communication chains automated end-to-end
• Lounge, special assistance and VIP service task management

Hotels and Hospitality

• Pre-arrival room assignment and special request fulfilment
• Group booking task coordination across F&B, housekeeping, AV
• Automated post-stay survey and service recovery workflows
• Maintenance and service fault task routing and resolution
• OTA amendment and cancellation processing workflows

DMCs and Ground Handlers

• Manifest management and daily service confirmation workflows
• Transfer and logistics coordination task assignment
• Real-time supplier status tracking for multi-day itineraries
• Exception handling for no-shows, delays and supplier failures
• Client reporting automation with live operational data

Saved per operator daily

Elimination of manual task chasing, status calls, email follow-ups and spreadsheet updates across every booking in operations.

Manual handoffs eliminated

Automated task routing replaces WhatsApp chains and email threads. Every handoff is tracked, timed and completed within system.

SLA compliance rate

Real-time exception detection and escalation means SLA breaches are caught before customers notice, not after they complain.

Faster exception resolution

Intelligent routing sends exceptions to the right person with full context. Resolution time drops from hours to minutes.

Up and running fast

• Pre-built workflow templates for your service category
• Rapid connector setup for existing booking and ops systems
• Core task management and exception alerting active
• Embedded Infarsight engineer during onboarding

Full operational coverage

• Custom workflow library built for your operational model
• Supplier portal activation and onboarding
• SLA engine calibrated to your commercial agreements
• Command center dashboards and reporting layer

Continuous improvement

• Dedicated Infarsight team embedded in operations
• Continuous workflow expansion and optimisation
• AI-driven decision layer and predictive alerting
• KPI reporting and quarterly business reviews

Built for travel operations

Not a generic task management tool repurposed for travel. TaskSight was designed from the ground up for the operational reality of post-booking, supplier networks, SLA chains, regulatory requirements and multi-timezone execution.

A platform, not a project

TaskSight is not delivered once and handed over. Infarsight teams stay embedded, continuously expanding workflows, tuning automation and building new use cases as your operations evolve. 10+ years in travel operations means we know where the exceptions live before you describe them.

Integrates without ripping and replacing

Built on Microsoft Power Platform, Azure-native, REST API-first and compatible with Appian and UiPath automation layers. Connects TripSight, GDS, PMS, CRM, ERP, supplier portals and payment gateways, without displacing any existing system.